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New Extended Access Service Posted on 15 Oct 2018

WHAT IS GP EXTENDED ACCESS?
Extended hours access provided by GPs, Practice Nurses, Paediatric Nurses and other clinicians both inside and outside of core General Practice opening hours in Kettering. www.ketteringhub.co.uk

Available as follows: 

  • 16.00 - 20.00 Monday to Friday

  • 08.30 - 12.30 Saturdays

  • 08.30 - 12.30 Bank Holiday 

All appointments will be at

Prospect House, 121 Lower Street, Kettering, Northants, NN16 8DN

 

HOW DO I BOOK AN APPOINTMENT?

Please call your usual GP surgery and ask the receptionist to book you a GP HUB APPOINTMENT at Prospect House.  The service may also be offered to you proactively if you are calling for a regular GP or nurse appointment. 

  •  Only patients who have an appointment will be seen.
  • This is NOT a walk-in service.

  • On-line appointment booking will not available.

     Please ensure your contact details are up-to date with your practice so that you can take advantage of this service. 

HOW DO I CANCEL A GP HUB APPOINTMENT?

If you no longer need your hub appointment you can cancel directly with your practice during their normal opening hours.

It is important to cancel any unwanted appointments so that they can be made available to others.

WILL I SEE MY OWN GP?

The GP Hub will be staffed by GPs and Practice Nurses from local practices.  If you would prefer to see your usual GP or Practice Nurse, please book an appointment with your own surgery during their normal opening hours. 

WHO CAN USE THE GP HUB APPOINTMENTS?

If you are registered with a GP practice within Kettering you will be able to book appointments at the hub via your GP practice. These appointments will be of particular help to patients:

  • Who finds it difficult to attend an appointment during the working day
  • Who are working parents with children
  • Who are reliant on working carers to take them to appointments

Please note:  The community GP Hub appointments are for routine general practice issues and not urgent care. If urgent care is required please call the NHS 111 service for advice. 

WILL MY MEDICAL RECORDS BE AVAILABLE?

To provide the safest and highest quality of care your full clinical record will be available to the GP Hub clinicians.  However, you will be asked by the Clinician to give consent before they access GP medical record. Notes of your consultation will be sent back to your own GP electronically to ensure that your records at your registered GP practice are kept up to date. 

CAN THE GP HUB ORDER BLOOD TEST AND OTHER INVESTIGATIONS?

The GP Hub clinicians will only be able to view your previous test results, but will not be able to order new ones unless it is particularly urgent.  If the Clinician feels you need an investigation, they will make a recommendation to your usual GP practice. 

CAN I BE REFERRED INTO ANOTHER SERVICE?

Routine referrals will not be made directly from the GP Hub.  If a routine referral is required, the Clinician will write to your GP practice requesting that they review the referral request. 

WHERE WILL I GET MY PRESCRIPTION?

A number of pharmacies operate extended opening hours within Kettering and you will be advised which ones are open when you are issued with a prescription. 

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