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Practice News

Patient Participation

Burton Latimer Medical Centre Patient Participation Group

Aim of the Group

The group comprises of patients of the surgery who wish to work together with the staff and doctors to help them to meet the needs of their patients, improve services and to share an understanding of issues and opportunities.

Achievements

By working together in a constructive and supportive way, over the last few years, we have:

  • Increased the number of staff members on the switchboard at the busiest times
  • Discussed and improved the appointment system
  • Introduced improved security measures through CCTV and security gates
  • Introduced the wearing of name badges for reception staff
  • Campaigned successfully for a bus stop near the surgery entrance
  • On-line booking of appointments and repeat prescription ordering
  • Improved patient call system with health promotion messages
  • Assisted in the development of the Practice Booklet
  • Self check-in
  • Organised Self-care promotions
  • Assisted with Patient Surveys

Join us

We are always happy to accept new members. If you are interested in joining us, the group meets every other 3rd Monday of the month at the surgery from 18:00 to 19:00. If you wish to join, contact either:

Helen Corbett – Practice Director - 01536 723566
Debbie Cox – Secretary - 01536 720983

Minutes November 2019 (PDF, 25KB)

Minutes September 2019 (PDF, 92KB)

Minutes July 2019 (PDF, 25KB)

Minutes May 2019 (PDF, 23KB)

Minutes March 2019 (PDF, 24KB)

Minutes January 2019 (PDF, 20KB)

Minutes November 2018 (PDF, 150KB)

Minutes September 2018 (PDF, 146KB)

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