We are happy to receive constructive comments, suggestions for improving our service to patients and compliments.
All GPs and staff at the practice use their very best endeavours to give patients the service they expect and to which they are entitled. Nevertheless, inevitably there may be occasions when we do not meet the high standards we set ourselves and we appreciate patients bringing these to our attention.
We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so as soon as possible - ideally within a matter of days. This will enable us to establish what happened more easily.
You can either ask to speak to the complaints manager via 01536 723566, write to the complaints manager at the surgery or email your complaint to email@example.com
We will acknowledge your complaint within 3 working days of receipt and aim to have fully investigated and responded within 40 working days of receipt.
Complaints Leaflet (PDF, 481KB)
Should you remain dissatisfied with the outcome of your complaint, you have recourse to contact:
Patient Experience Team
Francis Crick House
Telephone: 01604 476777
If you wish to leave a compliment regarding one of our staff or clinicians, please email us at firstname.lastname@example.org
Revised September 2023